Farm Credit Illinois

Sales & Service Specialist, Commercial Lending

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Description/Job Summary

The Sales and Services Specialist, Commercial Lending provides administrative and sales support for the Commercial Lending Department and provides customer service in support of creating a significant member experience.

Responsibilities/Duties

Loan Processing
  • Assists the lending staff in preparing commercial loans, bank participations, Investments in Rural Communities (IRC), and employee loan packages that meet procedural and regulatory requirements by:
    • Completing data entry for loan submissions
    • Organizing and reviewing data for completeness and accuracy and following up on missing or incomplete documentation
    • Preparing territorial notification/concurrence forms, closing documentation, and post-closing certification
    • Verifying adequate insurance coverage and local, state, and third party required loan documentation
    • Ordering and reviewing title work and appraisals
    • Determining documentation compliance requirements
    • Completing and maintaining collateral position
    • Processing loan servicing action requests
    • Preparing monthly billing for unused commitment and Remote Deposit Capture (RDC) fees
High Risk Loan Assistance
  • Prepares and updates appropriate standard reports
  • Prepares various structured and ad hoc monthly reports, reviews report information for accuracy, and documents background information
  • Coordinates with Central Loan Accounting on application of payments received on delinquent, high risk, and non-accrual accounts
  • Completes, updates, and maintains loan system data
  • Legal online case research
  • Updates Customer Relationship Plans based on information received
  • Monitors activities of Customer Relationship Plans
Customer Service
  • Answers phone and assists walk-in customers by assessing and interpreting customers' needs
  • Responds to customers' request and/or identifies staff member who should respond
  • Accepts, identifies, and processes loan payments and provides receipts to customers
  • Provides standard information on rates, products, and insurance to customers
  • Responds to customers' various requests which may include loan and Funds Held advances, payoff documentation, notary services, and ordering drafts
  • Provides online banking support to members and resolves issues
  • Processes daily wire requests and warehouse receipt requests
  • Maintains customer relationship database
Board Report
  • Collects reports from various departments, runs reports, and combines the information
  • Prepares spreadsheets and charts to use in the monthly commercial and AgDirect board report
  • Reviews the report for completeness and accuracy
Account Maintenance
  • Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
    • Posting receipts and disbursements daily
    • Monitoring daily, monthly and year-end reports to identify and resolve discrepancies
    • Processing incoming and outgoing electronic transfers
    • Making initial customer contact on early delinquent payments
    • Sending and receiving daily wire transactions and ensures proper posting
    • Releasing liens and returning paid notes
    • Monitoring insurance documentation to ensure procedural requirements are met
    • Requesting year-end financials and ensuring accurate data entry into the system
Administrative Support
  • Contacts service providers for office equipment
  • Schedules and coordinates internal meetings and events
  • Verifies accuracy of invoices for the department
  • Routes internal mail and prepares external mail for mailing
Commercial Lending Group Marketing & Public Relations
  • Tracks department budget
  • Orders giveaway items
  • Arranges all print requests
  • Coordinates and attends customer and community events
  • Creates mailing lists
  • Coordinates electronic notifications to members and prospects

Required Skills

  • Working knowledge of accounting principles, practices and methods
  • Working knowledge of credit processing processes and procedures
  • Skill in listening and conveying awareness of a customer's problem or issue to find resolution
  • Skill in utilizing a systematic approach to problem solving
  • Skill in interacting and working effectively with others
  • Skill in gathering, compiling and organizing information
  • Skill in performing a variety of duties, often changing from one task to another of a different nature
  • Skill in utilizing technology to increase efficiency
  • Skill in establishing and maintaining cooperative working relationships with coworkers
  • Skill in hearing with thoughtful attention
  • Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers

Required Qualifications

Associate’s Degree in accounting, business, finance or related field and 5 years of related experience in finance, loan processing, or banking;
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@farmcreditIL.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information about our commitment to equal employment opportunity, please click here.